Hover-Davis is committed to our customers' satisfaction. If you have an unresolved problem or a question regarding one of our products, please describe your situation by completing the Technical Support Request Form. We will strive to provide a solution within 24 hours. Please be as thorough as possible and include the following information:
Model and serial number of your Hover-Davis feeder.
Manufacturer and model of the SMT machine.
How many feeders are affected by the problem.
Product Specific Support
View downloads, troubleshooting & error codes
Support Continuance Policy
Dear valued customer. Through our direct support channels and our representatives, Hover-Davis offers complete services for all of it's active Direct Products. These services include technical assistance, training, spare parts and even factory repair and refurbishment services. OEM products are also serviced with equal consideration and services. Within the constraints of parts and personnel availability, Hover-Davis strives to offer ongoing support even for service inactive discontinued products. Complete Support Continuance Policy...
Response Times
EMAIL - 24 hr response to the initial request. Requests are handled from that point by direct phone contact where additional follow-up is required.
CALLS - Hours of operation are from 7:30 AM to 4:00 PM EST. During that timeframe, there is a system in place that queues incoming calls to direct contacts, or to backup messaging systems for immediate call-back. Worse case scenario is a return call within 24 hours.
Warranty Information
Hover-Davis provides a variety of warranty periods based on the specific products or services sold. Detailed warranty policies can be found under the support section for each product listed. Warranty covers parts, labor, and shipping of replacements and returning problem parts or products within the specified period for each product.